How do I book a cab?
You can book a cab through our website or mobile app. Simply enter your pickup and drop locations, select cab type, choose date and time, and confirm your booking.
Can I book a cab in advance?
Yes, you can book a cab up to 30 days in advance. We recommend booking at least 2 hours before your pickup time for better availability.
How do I modify my booking?
You can modify your booking from the "My Rides" section up to 2 hours before the scheduled pickup time. Changes may be subject to availability and price differences.
What payment methods do you accept?
We accept credit/debit cards, UPI (Google Pay, PhonePe, etc.), digital wallets, and cash payments.
Is it safe to pay online?
Yes, we use secure payment gateways with SSL encryption to ensure your payment information is protected.
When will I get my refund?
Refunds are processed within 5-7 business days to the original payment method used during booking.
What is your cancellation policy?
• Cancellation 1 hour before pickup: Full refund
• Cancellation within 1 hour of pickup: 50% refund
• Cancellation after driver arrival: No refund
How do I cancel my booking?
You can cancel your booking from the "My Rides" section or by contacting our customer support.
What safety measures do you have?
All our drivers are verified with background checks. Our vehicles undergo regular safety inspections. We provide real-time tracking and SOS button in our app for emergencies.
Can I track my ride?
Yes, you can track your ride in real-time through our website or mobile app once the driver is assigned.
What if I forget something in the cab?
Contact our customer support immediately with your booking details. We will coordinate with the driver to help retrieve your lost items.
Do you provide child seats?
Yes, child seats are available upon request. Please mention this requirement during booking or contact customer support after booking.
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